Get in Touch With Us
Got a question about a casino we've reviewed, spotted something that needs updating, or want to share feedback on how we rank sites not on Gamstop? This page explains how to reach us and what to expect once your message lands in our inbox.
How to Reach Our Team
Email is the best way to get in touch. Write to us at [email protected] and a member of the team will pick it up. We don't rely on automated replies — every message is read by a real person before anyone responds.
If you can, tell us briefly what your message relates to (a specific brand, a bonus term, a factual query, general feedback). It helps us route your enquiry to the right person and reply faster.
What You Can Contact Us About
- Questions about our reviews — If anything in our coverage of non Gamstop casinos is unclear, or you'd like more detail on how a particular operator compares, ask away.
- Corrections — Welcome offers, wagering terms and free spin allowances change often at operators such as Betmica, Kikibet or Smash Casino. If you notice something that looks out of date, we want to know so we can check it and correct it.
- How we rate and rank casinos — If you're curious about the criteria behind our ratings, or think we've missed something worth weighing up, tell us. We review our approach periodically and reader input feeds into that.
- Payment and bonus queries — Questions about how deposits, withdrawals or welcome packages typically work at sites outside the Gamstop scheme are welcome, though we can't give personal financial advice.
- Partnership or editorial enquiries — If you represent an operator or an affiliate and want to introduce yourselves, outline what you have in mind and we'll respond.
- Responsible gambling concerns — If you or someone you know is worried about their gambling, please say so in your message and we will point you towards independent support resources rather than casino recommendations.
What Happens After You Write to Us
Every message is reviewed individually. We aim to reply within a couple of working days, though this can stretch during busier periods — particularly when new operators launch or welcome offers change and we're re-checking our tables. You'll always get a response from someone who has actually read what you sent, not a template.
We can't guarantee outcomes on individual complaints against a casino operator, since we're an independent comparison resource rather than a regulator or dispute service. What we can do is take your feedback seriously when it affects the accuracy of what we publish.
Before You Contact Us About a Specific Casino
If your question is about a particular brand's terms, deposit limits or game selection, it's worth checking that operator's own terms and conditions page first, since these can change faster than any third-party site can track. Our list of non Gamstop casinos is kept as current as we can manage, but individual operators are the final word on their own offers, eligibility rules and any wagering requirements attached to a bonus.
Please note that any welcome offer mentioned on this site — including headline figures like a percentage match or free spins — always comes with conditions such as minimum deposits, wagering requirements and time limits set by the operator, not by us. Always confirm current terms directly with the casino before signing up. All gambling content on this site is intended for readers aged 18 and over.
Keeping Our Content Honest and Current
We're committed to keeping our reviews and comparisons accurate and useful to readers researching casino sites not on Gamstop. Reader feedback is one of the ways we catch things that have moved on, whether that's a bonus term, a new entrant to the market, or a detail that simply needs clarifying. If something we've published has helped you, misled you, or just left you with more questions, we genuinely want to hear about it.
Thank you for taking the time to read this far — we look forward to your message.